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Thank you for your interest in Sun Tours

Sun Tours provides perfectly tailored vacation experiences for all types of travelers: individuals, couples, families and groups. Our services include a full line of vacation components: hotels, car rentals, flights, Transfers, Attractions, Tours, Events, Festivals and much more.

Why Sun Tours?

Unique Experiences: Our highly specialized and experienced team of Travel Experts will assist you throughout each step of the planning process, from the first stage of researching your destination to your return home. All our trained staff and management team have visited and researched each product we sell to make sure you get the best possible advice for your trip according to your personal needs and budget. With several years of experience in the Travel industry, our Experts have not only visited every destination and hotels once but several times every year so we know each destination inside out.

Customized for you: You have the Flexibility and Choice to create your own unique experience, just decide how, where, when and how long then contact your Travel Agent. Sun Tours will take care of the rest for you.

The Best Value for your money: We personally review and select all of our offerings to bring you the very best.

Price: Our products offer you the best value for your money in the industry, but in the unlikely event that you find the same product available with the same conditions with any of our competitors, we will match the price, just ask your Travel Agent to contact us on your behalf.

Protection: Your money is protected with Sun Tours. Our office is located in Ontario where you will find the most stringent travel legislations and regulations in the world. Your funds are protected through the Travel Industry Compensation Fund when you purchase from us. Even if you are not a resident of Ontario or Quebec and you book with us, you are protected by this fund. Residents in provinces other than BC, Ontario, and Quebec have better protection through Sun Tours than through a local travel wholesaler/tour operator, as the remaining seven provinces and territories have no travel legislation. Our license with the Travel Industry Council of Ontario (TICO) is 50017038. For more info go to www.tico.on.ca

Extras, Upgrades and Exclusives: We are highly respected by our suppliers and they in turn extend VIP treatment to our travelers. We have special access to hundreds of unique offers and packages, including extras, upgrades, specials and more.

Customer Support Throughout Your Trip: We provide support during your trip and are available 24 hours a day, 7 days a week to help with last minute arrangements.

Help with Things Outside Your Control: While no one wants to think about it, everyone knows the unexpected can happen on vacation – missed connections, late arrivals, lost luggage. We take care of bumps in logistics so you can get back to enjoying your trip.

Sun Tours is a proudly independent and 100% Canadian-owned travel wholesaler/tour operator that will offer you the best deals available from all suppliers, whereas our competitors are owned and controlled by foreign companies or suppliers therefore they will make you buy their own products, despite the fact that there may be a better deal for your money elsewhere.

Sun Tours is located at 30 Lesmill Road, Unit 5. Toronto. Ontario. Canada. M3B 2T6. TICO Licenses: Wholesale: 50017038 | Retail: 50024807

All our products are only sold though retail travel agencies. Please contact your local travel agent.

 

SUN TOURS TERMS AND CONDITIONS

IMPORTANT NOTICE

BEFORE MAKING A RESERVATION, PLEASE CAREFULLY REVIEW THE TERMS AND CONDITIONS OUTLINED BELOW. ANY RESERVATIONS CONSTITUTES A BINDING AGREEMENT SIGNIFYING YOUR ACCEPTANCE OF, AND YOUR AGREEMENT TO FOLLOW, THESE TERMS AND CONDITIONS OUTLINED BELOW, AND TO BE BOUND BY THEM.

 

NOTE: Sun Tours is a wholesale tour operator and does not own, manage, control or operate any aircraft, ground transportation, hotel, resort, cruise ship, restaurant or other supplier associated with the assembly of your package.

 

Credit Card Payments

Your use of your credit card number to apply final payment indicates your acceptance of and compliance with these booking Terms & Conditions, whether or not you have actually signed the appropriate credit card slip. Verbal authorization for the use of a credit card confirms the reservation.

Deposit, Final Payment & Cancellation charges

Deposit or Full payment must be paid at time of booking. Sun Tours reserves the right to cancel your booking if payment is not received by the scheduled due date.

Change Fees

Once final payment is received any changes or modifications to a file will incur an administration fee of $50. In addition to this fee, any changes or modification will be subject to all suppliers penalties and fees. Change fees of 100% of the total price of your booking will be applied if change is made within 7 days of departure. In addition, you assume responsibility for any such difference in price. Refunds will not be issued for any difference on a lower price alternative. If the change is made to room occupancy and results in a higher rate, the remaining travelers are responsible for the rate applicable for the revised occupancy. Change requests cannot be made directly with any hotel / resort, land operator or cruise company. Name change requests may be denied due to hotel, airline and / or cruise specific terms and conditions. Dates changes to a reservation will result in a cancellation with all applicable fees.

 

CANCELLATION FEES

Cancellation fees will apply as outlined below:

Refunds for cancellation of a reservation will only be taken into consideration once notice is received in writing at Sun Tours.

Standard Cancellation Policy:

Hotel or Tour or Excursion Reservations:
• 45 days or more prior to departure: 30% of total price.
• 44- 31 days prior to departure: 50% of total price.
• 30-0 days prior to departure: 100% of total price.

 

Flights: 100% of total price.

 

Refunds

No reimbursements or refunds will be issued for unused travel services or any component after departure. Refunds are not granted for bookings cancelled due to inclement weather or illness; these must be claimed through your travel insurance. No guarantee is provided or warranted that any refund will be available. No refunds will be granted if a sale price is advertised after a reservation is confirmed.

Reporting of Incidents

Regardless of Sun Tours liability, any incidents including injuries, service cancellation or problem, or dissatisfaction must be reported to Customer Care (telephone number with travel documents) during the event or as soon as possible to allow Sun Tours an opportunity to provide assistance and they will make every effort to resolve it.

 

LIABILITY

Liability of Suppliers

Sun Tours makes arrangements with third-party suppliers who provide travel services such as hotels, airport-hotel transfers, sightseeing, car rental tours or other activities included in your reservation. Sun Tours makes every effort to deal with the most reputable suppliers; we are not responsible for their acts and omissions and for acts and omissions of their respective employees, representatives or agents. Travel services are subject to conditions imposed by law and by third-party suppliers. As such, their liability is limited by their respective tariffs, conditions of carriage as well as international conventions and arrangements. Conditions of Carriage apply to flights bound to and from your destination, some of which limit or exclude liability. Sun Tours does not assume any responsibility for schedule changes made by the airline, or any additional costs (accommodation, meals, etc.) incurred due to any flight delays or missed connections. Additional hotelier terms and conditions may also apply.

Liability of Sun Tours

Sun Tours assumes no responsibility for any claim, loss, damage, cost or expense arising out of personal injury, accident or death, loss, damage, delay of baggage or other property, or delay, inconvenience, loss of enjoyment, upset, disappointment, distress or frustration, whether physical or mental, resulting from any of the following:
• The act of omission of any third party including suppliers other than Sun Tours or its employees;
• Sickness, theft, labour dispute, mechanical breakdown, quarantine, government actions, weather, or any other cause beyond our direct control;
• Your failure to obtain the documentation required for your trip such as passports, visas, and certificates (in which case you are not entitled to any refund);
• Your failure to follow instructions including but not limited to airport departure times, baggage handling, and check-in / checkout times;
• Cancellation or change for any reason in the travel services offered. We reserve the right to cancel or substitute travel services with a comparable alternative at our discretion and Sun Tours will advise you within a reasonable amount of time prior to your departure of any such a cancelation or change. If we must cancel your booking entirely, Sun Tours’ liability will be limited to a refund of all monies paid.
• A full refund, however, will not be granted where cancellation of travel must be made by Sun Tours for any situations which are unusual and / or unforeseeable, i.e., any force majeure including (but not limited to) weather conditions such as inundation, any type of storm, hurricane, twister or similar, fire, seismic activity, nuclear disasters, strikes, riots or civil conflicts, acts of war, terrorist actions, any public health emergencies or health risks, government actions, supplier bankruptcies and any other events beyond Sun Tours control and Sun Tours is not liable for the costs or other consequences that arise out of or result from any inclement weather conditions at any time and where Sun Tours’ contractual obligations with its suppliers does not allow for reimbursement of the sums paid to the supplier on behalf of the customer.
Photographs displayed in this site are representational only, and not a guarantee that everything is exactly as depicted upon arrival at destination.
Living standards and practices at the destination and the standards and conditions there with respect to the provision of utilities, services and accommodation may differ from those found in Canada.
Written notice or any claim against Sun Tours must be addressed as indicated below and received by our offices no later than fourteen (14) days upon return from your trip. Send notice or claim to: 30 Lesmill Road, Unit 5 | Toronto | ON | Canada | M3B 2T6